Audience

Teens, Adults

Time

30 minutes
Description

This devotion explores how expectations impact satisfaction levels.  This can be used to talk about meeting customer expectations.

Scriptures

• Matthew 21:18-20 (Jesus’ disappointment with the fig tree that wasn’t bearing fruit in season)
• John 2:6-10 (The head of ceremonies’ delight at the unexpected surprise of the best wine served last.)
• Revelation 3:15-16 (Jesus’ disappointment with the church of Laodicea for being lukewarm)

Materials

• None

Preparation

• None

Procedure

• Have participants work in groups and read the passages mentioned above.
• Then, have them answer the Debrief Questions below.

Debrief Questions

1. Why was Jesus so upset in the first two Scriptures?
2. Why was the master of the banquet so delighted?
3. How does this apply to how we deal with our customers?
4. What should we strive to do?